Terms of Service
Terms & Conditions
WILMAR SHIPPING
Effective Date: April 16, 2026
1. Acceptance of Terms
By using any service provided by WILMAR SHIPPING, the customer agrees to be bound by these Terms and Conditions. By proceeding with our services, you confirm that you have read, understood, and accepted these Terms in full. Continued use of our services constitutes ongoing acceptance.
2. Scope of Services
WILMAR SHIPPING provides courier and logistics services, including but not limited to:
Air freight services for international packages
Barrel shipping for personal and commercial goods
Package forwarding for online shopping
Business delivery to commercial locations
Pickup services from Savanna-la-Mar and Grange Hill
WILMAR SHIPPING reserves the right to modify, suspend, or discontinue any service at its discretion without prior notice.
3. Shipping Schedule
Shipping is conducted multiple times per week, depending on operational schedules.
All shipping timelines are estimates and are not guaranteed. Delays may occur due to customs processing, inspections, carrier schedules, weather conditions, or other factors beyond our control.
4. Service Areas
WILMAR SHIPPING operates within:
Savanna-la-Mar
Grange Hill
Surrounding communities in Westmoreland, Jamaica
Delivery is available to business locations only.
Deliveries outside these areas may be facilitated through third-party couriers at the customer’s expense.
5. Pricing & Weight Policy
Shipping Rates
First Pound: $700 JMD
2–10 lbs: $650 JMD per additional lb
Over 10 lbs: $500 JMD per lb
Weight Rounding Rule
Any package weighing over 0.5 lb will be rounded up to the next full pound.
All prices are subject to change without prior notice.
6. Responsibility, Risk & Liability
All shipments are transported at the customer’s own risk.
WILMAR SHIPPING assumes limited liability for loss, damage, delay, or errors.
Responsibility begins when the package is received at our facility and ends once the package is delivered or handed over to third-party partners.
We are not responsible for:
Vendor or supplier errors
Incorrect information provided by customers
Packages lost before reaching our location
Delays or damages caused by third-party carriers
7. Packaging & Fragile Items
WILMAR SHIPPING is not responsible for damage caused by improper packaging by vendors or customers.
Fragile items (electronics, glass, liquids, etc.) are shipped at the owner’s risk, regardless of packaging.
8. Prohibited & Restricted Items
Customers must ensure all items comply with Jamaican and international laws.
Prohibited items include:
Illegal drugs or controlled substances
Firearms and ammunition
Explosives or hazardous materials
Counterfeit goods
Perishable food items
Live animals
Cash or negotiable instruments
Any prohibited item may be confiscated or surrendered to authorities without refund.
WILMAR SHIPPING assumes no liability for fines, seizures, or penalties.
9. Customs, Duties & Fees
Customers are responsible for all customs duties, taxes, and government charges.
WILMAR SHIPPING is not liable for customs delays, inspections, or penalties.
10. Payments
Accepted payment methods include:
Cash
Bank transfer
Approved digital payments
All payments must be made in full before processing.
Payments are non-refundable once shipment processing has begun.
11. Claims & Complaints
All claims must be submitted within 48 hours of receiving or being notified of your package.
Supporting documentation (receipts, photos) may be required.
WhatsApp messages do not constitute official claims.
12. Storage & Uncollected Packages
Packages not collected within 7 days may incur storage fees.
Packages uncollected after 30 days may be:
Donated
Auctioned
Disposed of
to recover costs.
Customers remain responsible for any outstanding fees.
13. Customer Referral Program
Referrer receives $250 JMD store credit when a new customer signs up and ships
New customers receive 15% off their first shipment
Rewards are applied as credit and are non-transferable.
14. Customer Rewards Program
Earn 1 point for every $500 JMD spent
500 points = $10 USD shipping credit (or equivalent JMD value)
WILMAR SHIPPING reserves the right to modify or discontinue the rewards program at any time.
15. Cancellations
Cancellations must be made at least 24 hours in advance where applicable.
Cancellation fees may apply.
WILMAR SHIPPING reserves the right to cancel services at its discretion.
16. Amendments
WILMAR SHIPPING reserves the right to update these Terms and Conditions at any time. Changes take effect immediately upon posting.
17. Entire Agreement
These Terms and Conditions constitute the entire agreement between WILMAR SHIPPING and the customer.
Contact Information
WILMAR SHIPPING
Savanna-la-Mar & Grange Hill, Westmoreland
1-876-343-3363
Last updated: 4/17/2026